FAQs

FREQUENTLY ASKED QUESTIONS (FAQs)

1. Shipping & Delivery

🔹 Where do you ship?
We ship worldwide! No matter where you are, we’ll deliver your favorite products straight to your doorstep.

🔹 How long does shipping take?
Delivery times depend on your location:

  • USA, Canada, UK, Australia, New Zealand: 5-10 business days
  • Europe: 7-18 business days
  • Other countries: 10-25 business days

🔹 How can I track my order?
Once your order is shipped, we’ll send you a tracking number via email so you can track your package in real-time.

2. Returns & Refunds

🔹 Can I return or exchange an item?
Yes! We offer a 30-day money-back guarantee. If you’re not satisfied, you can return or exchange your item within 30 days of receiving it. Items must be in their original condition.

🔹 What if my item arrives damaged?
No worries! If your product arrives damaged, contact us within 48 hours of receiving it. We’ll send a replacement or refund immediately.

🔹 How do I start a return?
Simply email us at [your email], and our team will guide you through the process.

3. Product Quality & Safety

🔹 Are your products vet-approved?
Absolutely! Every item in our store is carefully tested and approved by our veterinarian to ensure safety, comfort, and durability.

🔹 What makes your products unique?
We focus on high-quality, innovative solutions that are not available in regular stores. Our mission is to bring convenience and joy to pet owners worldwide.

4. Payment & Security

🔹 What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay for secure and hassle-free checkout.

🔹 Is my payment information secure?
Yes! Our website is SSL-encrypted, ensuring that all transactions are 100% secure.

5. Contact & Support

🔹 How can I reach customer support?
Our support team is happy to help! You can reach us at [your email] or through our Contact Us page.

🔹 Do you offer discounts?
Yes! Subscribe to our newsletter and follow us on social media to get exclusive discounts, special deals, and early access to new products.

🌍 Funny Toils is an international company, and our family is growing every day! Thank you for being part of our journey! 💛